Returns

Damaged, expired or not fresh? Hand it back to the rider at the door, or tell us within 24 hours — we replace it or refund you.

Check at the door

Please check your bag in front of the rider. If anything is damaged, missing or not fresh, tell the rider or call us — we replace it on the next delivery or refund it, no questions asked.

After delivery

• Fresh produce, fish, meat and dairy: tell us within 24 hours with a photo.
• Packed goods: return unopened within 3 days.
• Expired or damaged items are always replaced or refunded.

How to start

• Call or message us with your order number, or use Track Order to find it.
• Tell us what is wrong and, if possible, send a photo.
• We arrange the pickup or replacement — usually within 2–3 days.

Refunds

Refunds go back to the way you paid — bKash, Nagad or card — within 3–7 working days after we receive the item. For cash on delivery we refund by bKash or Nagad. Need help? Write to hello@protidin.example.